Privacy notice
What we collect, why, how long we keep it, and what you can ask us to do with it. Written to meet our obligations under Singapore’s Personal Data Protection Act 2012.
Makerschool
Makerschool Pte Ltd
202340233M
76 Circuit Road, #02-06, Singapore
Who this covers
Different things apply depending on how you deal with us. Read the section that fits — or all three.
Anyone browsing the site, filling in a form, or messaging us on WhatsApp.
MakerClass, MakerClub and workshops — where the participant is under 18.
Adults on a Regular or Resident membership, on a 30-day trial, or visiting on a Drop-in evening.
The lab is covered by CCTV. That applies to every person who enters — children, parents waiting, members, workshop participants and visitors alike. See the CCTV section below.
When you visit mkr.sg
We use Google Site Kit, which connects this site to Google Analytics and Search Console. It tells us how many people visit, which pages they read, roughly where they are, and what they came from. We use both Google Analytics and Search Console. Google sets cookies to do this and processes the data on its own terms.
We use the Meta pixel on this site. It tells Meta which of our pages you visited, so we can measure whether our advertising is working and show ads to people who have been here before. Meta receives that information and handles it on its own terms. You can turn off ad personalisation in your Facebook or Instagram settings.
When you fill in a form on this site — an enquiry, a booking, or a membership application — we receive what you typed, and store it so we can respond and keep a record. Form entries are held in our website database and in our member records.
Several buttons on this site open a WhatsApp conversation. WhatsApp is operated by Meta, and your message and phone number are handled under Meta’s terms as well as ours. If you’d rather not use it, email us instead.
Some pages embed content from other sites, such as video. Those behave as though you’d visited the other site directly, and the provider may set its own cookies and track your interaction with it.
Our own cookies keep the site working. Analytics and any embedded content set their own. You can block or delete cookies in your browser; parts of the site may then behave oddly.
Parents and children
MakerClass, MakerClub and workshops involve participants as young as five. We treat that information with more care, not less.
A parent or legal guardian enrols the child and provides their details. We don’t collect personal information directly from a child, and we don’t ask children to fill in forms.
Their name, age or date of birth, the programme they’re enrolled in, attendance, allergies and any medical or access needs you tell us about, and who is authorised to collect them.
Your name, contact details, relationship to the child, emergency contact details, and payment records.
To run the programme, keep your child safe, reach you during a session, release your child only to the right adult, and take payment.
We only photograph or film a child for our marketing where a parent or guardian has given separate, specific consent. That consent is optional, it never affects enrolment, and you can withdraw it at any time by emailing us. Work your child makes may be photographed without them in shot; tell us if you’d rather we didn’t.
The lab is covered by CCTV during all opening hours, including children’s sessions. This is for safety and security, it is never used in marketing, and access is restricted. See the CCTV section below.
You can ask to see what we hold about your child, ask us to correct it, and withdraw any consent you’ve given. Where your child is old enough to have a view, we’ll take it into account. Contact [email protected].
MakerCraft members
To set up and run your membership, contact you, and confirm you’re 18 or over.
We don’t ask for this. HitPay may collect a billing address when you pay an invoice, and it’s held by them under their own terms — we don’t receive or store it.
Their name, relationship and number, so we can reach someone if you’re hurt here. We ask you to check with them first.
Three questions on the form — respiratory conditions, sensitivity to solvents or paint fumes, and allergies relevant to workshop materials — plus an optional question at your induction about anything a first-aider should know. Used to keep you safe and to know what to tell a paramedic. We ask only about hazards actually present here, and never for a medical history.
The date, and who checked it — to confirm the name on your membership is right. We look at the document and hand it straight back. We don’t photograph, copy or scan it, and we don’t record any ID number.
Taken at induction, so staff can recognise you and match a person to camera footage after an incident. Not used in marketing. Deleted when your membership ends.
When you entered and left, and that we briefed you properly on working safely here.
Files submitted, what was run, when, by which staff member, and what it cost — to run the job, bill it correctly, and settle any query about a charge or a failed print.
We don’t collect NRIC or FIN numbers. We don’t take copies of identity documents. We don’t hold your bank account or card numbers — card details go straight to HitPay and we never see them.
CCTV
Cameras cover the workshop floor, the machines, the entrance and the storage area, 24 hours a day. They record video only — no audio. There are no cameras in the toilet or any changing or washing area.
The cameras record; they aren’t monitored. We look at footage afterwards, and only for one of the reasons above. This matters if you’re a member working here when no staff are present: the cameras will not bring anyone to help you. If something goes wrong, call for help yourself.
Only the Director and the Lab Director. We won’t show footage to anyone else, except to you where you appear in it; to the police, SCDF, our insurers or professional advisers where reasonably needed; or where the law requires it. We never use CCTV footage in marketing — anything in our posts was filmed separately, with agreement.
Email [email protected]. Parents can ask about footage of their child. We’ll provide what we reasonably can — where other people appear in the same footage we may need to obscure them, and occasionally that isn’t practical. We’ll tell you if so, and why. Don’t film other people at the lab without asking them.
How long we keep it
Kept for
12 months
12 months after you leave
Deleted when you leave
6 years
Until the participant turns 24
5 years
30 days, then written over
Only while that matter is open
Kept
We don’t sell your data and we don’t share it for anyone else’s marketing.
Access is limited to people who need it. Children’s records, health information and CCTV footage are restricted to the Director and the Lab Director. Card details are held by HitPay, not by us.
What you can ask us to do
Being recorded by CCTV. It covers the whole workshop, so if you’re not willing to be filmed we can’t offer you a membership or a place in a programme.
Tell us first at [email protected] and we’ll try to sort it. If you’re not satisfied, you can raise it with the Personal Data Protection Commission. If we change this notice we’ll update the date below and tell members and parents.